GoUndetected provides premium static residential (ISP) IP addresses on our own network. The value of these IPs depends entirely on their reputation: clean, trusted addresses that social platforms treat like a normal home connection. A single customer abusing an IP can get it flagged, blacklisted, or reported — which harms every other customer who shares our network.
To protect that shared reputation, proxy usage is restricted. This Acceptable Use Policy ("Policy") applies to every GoUndetected proxy subscription, to the organization that purchased it, and to anyone who uses the credentials. It forms part of our Terms of Service. By purchasing or using a proxy you agree to this Policy.
Our proxies are intended for managing social media accounts — your own accounts or those of clients you are authorized to manage. Typical permitted activity includes:
Usage should look like a person or a small team working from a home connection: normal browsing volumes, normal request rates, normal session lengths. If your use case is different, ask us first (section 9) — many legitimate cases are fine once we know about them.
You may not use GoUndetected proxies for any of the following. This list is illustrative, not exhaustive:
To make the most common forms of abuse impossible rather than merely forbidden, the following are enforced on every proxy at the network level. They do not affect social media, web browsing, or apps:
Attempts to reach blocked destinations are logged and count as policy violations even though they fail.
Because our IPs are a shared resource, we monitor proxy traffic at the connection level. Our systems automatically detect abusive patterns — spam, mass scraping, brute-force, scanning, and network attacks — and can block offending traffic instantly, without prior notice or manual review.
What we record: for each connection, the proxy IP and credential used, timestamps, destination host and port, bytes transferred, and whether the connection was allowed or rejected. We do not inspect or store the content of your traffic; encrypted (HTTPS) traffic is opaque to us by design. Connection records are kept for up to 90 days for abuse handling and then deleted, unless required longer for an open complaint or a legal obligation.
We may also investigate and act on any activity that threatens the health or reputation of the network, including complaints from platforms or upstream providers, blacklisting, or unusual traffic, even where it is not explicitly listed above.
We respond in proportion to the risk to the network:
Suspensions are lifted only after review. To appeal, email support@goundetected.io from the organization owner's address with an explanation of the activity. We reply within 3 business days. Fees for the affected subscription period are not refunded when a suspension or termination is the result of a violation of this Policy.
You are responsible for all activity conducted through your credentials, including by team members, clients, tools, and anyone else you allow to use them. We may cooperate with law enforcement, platforms, and upstream network providers and disclose information where legally required.
If you believe a GoUndetected IP is being used against you or your service, write to abuse@goundetected.io with the IP address, the timestamp (with time zone), and a short description or log excerpt. Reports are handled within one business day and the responsible customer is identified from our connection records.
We may update this Policy from time to time, including the list of technical restrictions as new forms of abuse appear. Continued use of the proxies after an update constitutes acceptance of the revised Policy. The "Last updated" date above reflects the most recent change.
Questions about this Policy or whether a use case is permitted? Contact us at support@goundetected.io before you start — we're happy to clarify.
